Refund & Claims Policy

Wholesale orders are inspected before shipment: function test on every unit and AQL 2.5 random inspection. A 15-day claim window applies from receipt of goods.

Accepted claims (verified defect rate above 2.5%, wrong models, missing quantities) are compensated by replacement units on the next order or a refund of the affected value within 14 days.

Not covered: transport damage (insure your freight), claims filed after the 15-day window, and custom/OEM production already started. Sample fees are non-refundable but are credited against the first bulk order.