Refund & Claims Policy

Report a problem with your order

Contact info@adulttoyswholesale.com within the existing 15-day claim window from receipt. Include your order reference, model, affected quantity and clear photos or video. Please report individual defects too so we can investigate; the applicable remedy is determined by the agreed order terms and the policy below.

Wholesale orders are inspected before shipment: function test on every unit and AQL 2.5 random inspection. A 15-day claim window applies from receipt of goods.

Accepted claims (verified defect rate above 2.5%, wrong models, missing quantities) are compensated by replacement units on the next order or a refund of the affected value within 14 days.

Transport damage is handled according to the agreed delivery terms and any applicable carrier or insurance process. Keep the outer packaging and photograph damage on receipt. Claims filed after the 15-day window and custom/OEM production already started are not covered under the standard policy. Sample fees are non-refundable but are credited against the first bulk order.